Frequently Asked Questions



Got a question? Get your questions answered.


Curious about transforming your events into unforgettable experiences? You’re in the right place!

Here, we’ve compiled a list of frequently asked questions to guide you through the exciting world of event theming. Whether you’re new to the concept or a seasoned event planner, our FAQ page is designed to provide insights, tips, and everything you need to know about bringing your vision to life.

If we haven’t answered your question here, then please contact us.

Where are you based?

Our main warehouse is in Rotorua. This is where we build props and hold our inventory. However, we do have offices in Tauranga and Christchurch

What regions do you service? 

Mostly we work across Aotearoa, North and South Island but sometimes we work overseas! Our team are well versed in travelling and we have staff around the country that we call on to help us with our event builds to save you money on travel. 

How long will it take to receive a quote? 

Our aim is to have a quote to you within 7 days, if it is longer, we will let you know. There are lots of things for us to consider before we get the quote to you. After gathering all of your details, we will provide you with a mood board to make sure we are on the right track with your vision for your event. If we need to build props, we will put some time into working out materials and time needed. If you are hiring items, then we will put together a cost based on hire items. Travel and number of staff required for the job will need to be included in the quote. 

Do you require a deposit?  

Yes, we do require a 50% deposit at the time of you sign the agreement. 

Do you hire sound and lighting equipment? 

Yes, we have a small amount of sound and lighting. However we work with your AV company or hire AV companies locally. We can provide advice on the lighting and sound that you require.

Do you work with other event companies?  

We work with many other event companies and do not have a bias or preferred supplier list. 

Can you design & build a custom prop for my event

Yes we can! We will have an initial consultation with you on what you are looking to make and go through any inspirational photos you may have and pull a design together from this. We are also able to provide you with some ideas if you are unsure on what you exactly want. Our design can take 2-10 days depending on the complexity.

What kind of events do you theme/style? 

We theme and style a variety of events which include: Association Functions, Conferences, Corporate Gala Dinners, Corporate Activations, Product Launches, Business Seminars, Internal Staff Functions, Awards Dinners, School Balls, Non-profit (Gala Dinners, Auctions, Benefit Concerts, Fundraising), Annual Meetings, Mall Activations and Window displays, Hotel Installations Government Agency Functions, Alumni Gatherings and Workshops, Private functions, Weddings (in Rotorua). Visit our services page here. 

What do you need to know about my event to provide a quote? 

We are keen to know as much as possible about your event so we can deliver your vision. The main questions are: 

  • Do you have a theme in mind, or would you like us to create something bespoke and provide ideas? 
  • What is your budget? 
  • How many people will attend the event? 
  • What is the purpose of the event? Awards dinner, party, conference, etc 
  • What is the date? 
  • Do you have a venue? 

Can I just hire items and set them up myself?

We do offer a dry hire service for some items. You can collect these from our warehouse, or we can deliver them to you and collect once your event is finished. View some of our hire items here. We are currently updating our online catalogue so if there is something you want and don’t see available then please get in touch. 

Do you have DJ’s and other entertainers?  

Absolutely we do! We can provide options and quotes based on the theme of your event and the budget.

Is there an after-hours or weekend fee? 

Sometimes venues require us to pack out at midnight as they may need the venue for an event the following day. While we love our beauty sleep, of course we will commit to packing out when we need to but so we can look after the wellbeing of our team there is a cost for late night packouts which we transparently price in our quotes. We do not charge weekend fees (it’s the events industry we know it’s a 7-day-a-week commitment).